A third paper looks at a related topic: helping others. When a person needs help & all someone can do is provide a little assistance, rather than solving the entire problem, the helper is often reluctant to do anything because they think partial help will not be valued. Again, people really appreciate even small amounts of help.
You have to stay on track and capture insights, all while feeling your feelings. It can feel like trying to drive the car, hold the map, and drink your coffee at the same time.