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performed—one size does not fit all. The former statement spotlights the traditional gap between business and IT understanding, and the latter is the way all IT projects should be approached.
Keith D. Swenson • Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize the Way That Knowledge Workers Get Things Done
Though Shell, BP, Hanover, and Harley-Davidson took very different approaches to developing capacity to work with mental models, their work involved developing skills in two broad categories: skills of reflection and skills of inquiry. Skills of reflection concern slowing down our own thinking processes so that we can become more aware of how we fo
... See morePeter M. Senge • The Fifth Discipline: The Art & Practice of The Learning Organization
As the System grows in size and complexity, it gradually but inevitably outgrows its component specifications. Parts (whether human or electronic) begin to fail. The important point is: ANY LARGE SYSTEM IS GOING TO BE OPERATING MOST OF THE TIME IN FAILURE MODE What the System is supposed to be doing when everything is working well is really beside
... See moreJohn Gall • Systemantics. The Systems Bible
The fact that you are interested in one particular systems story is a clue that it probably applies, at…
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Art Kleiner • The Fifth Discipline Fieldbook: Strategies for Building a Learning Organization
REINFORCING LOOP TEMPLATE (FOR PLOTTING YOUR OWN SITUATION):
Art Kleiner • The Fifth Discipline Fieldbook: Strategies for Building a Learning Organization
YOU’VE FOUND A HIGH-LEVERAGE INTERVENTION WHEN YOU can see the long-term pattern of behavior shift qualitatively in a system: when, for example, stagnation gives way to growth, or oscillations dampen dramatically. This kind of breakthrough happens most readily when you can make alterations in the structure you’ve mapped out. You either add new elem
... See moreArt Kleiner • The Fifth Discipline Fieldbook: Strategies for Building a Learning Organization
ENTRY POINT #2: SYSTEMS STUDY