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intercom.com
Intercom
app.intercom.comIntercom: The best of automation and human customer service
intercom.com
Intercom’s goal is to make business personal, so anywhere we can bring a human touch to the design is fair game for us. Anytime we connect with people – whether it’s a customer or someone that is just interested in us – we want to connect with them on a personal or emotional level.
For example, we print physical books because that’s a more tactile w
... See moreblog.wake.com • How Intercom Brings Play Into Their Design Process - Wake
Users. Many people in a company interact with a typical SaaS product (like Slack, Salesforce, Airtable, Asana), whereas only the engineers typically work with API-first companies.
Packy McCormick • APIs All the Way Down
Your goal should be to welcome people into your product in a way that excites them to become lifelong customers. Excitement is achieved through a delightful onboarding experience.
Conor Dewey • Principles for New User Onboarding
“Your brand is what people say about you after you leave the room.” – Jeff Bezos, Amazon