Sublime

Subject line: What brought you here?

Body:​

Hi,

I'm really glad you've decided to try our podcast hosting platform! I'm Justin, one of the co-founders.

I'm curious: what's happening in your world that brought you to Transistor?

(We're a small company, and it's always helpful to hear why people signed up).

Also, how did you hear about us?

Thanks,

Justin Jac... See more

You: If you haven’t worked with a small company before, you’re in for a nice surprise: Smart people you can actually talk to, people who care about what you need, people willing to go out of their way to make sure you’re successful.

Customer: I get that, but little companies fail all the time. How do I know you’ll be around to give me that great sup... See more

Segment and Amplitude hired a customer success/support person as employee #1. Here’s Calvin French-Owen (co-founder of Segment) on why they did this:

“ There’s something really magical when you write in to a startup and they fix your issue within a few hours. It’s something you’d never, ever expect from a big company, and it was one way for us to di

... See more