Sublime

Begin today to develop an enthusiastic, confident attitude and manner. Speak out. Watch your posture. Hold your head up. Walk with a confident step as though you had somewhere important to go.

Achieving wealth and greatness can be distilled down to helping others. Find a way to serve many people.

worse to pay too little.

Start with what you want to achieve, instead of limiting yourself to what’s realistic or sustainable.

With a zag, you can start a new category that your customers, your employees, your partners—even your competitors—will help you build.

Often the difference between okay service and great service is a matter of executing on the basics and offering a slight extra that makes the customer go ‘wow.’ From our point of view, the cost difference between a ‘wow experience’ and an average experience is not much, while the benefit to the customer is huge.

My responsibility to the people I mentor is to add value. My goal is always to help them to become more than they are, not to try to make them something they’re not. These are the areas I focus on: • Strengths • Temperament • Track record • Passion • Choices • Advice • Support, Resources/People • Game plan • Feedback • Encouragement