Sublime

One thing we have learned from clients is that often processes, practices, or software systems that have been competitive differentiators become competitive anchors. A large financial company based its success on a core software application that agents used when working with clients and prospects. The application was so complex that the company cou

Leadership is a difficult practice personally because it almost always requires you to make a challenging adaptation yourself. What makes adaptation complicated is that it involves deciding what is so essential that it must be preserved going forward and what of all that you value can be left behind.

Nevertheless we can distinguish between three broad types of approaches, a framing you might find helpful as you ponder the journey of your organization. I call them creative chaos, bottom-up redesign, and pre-existing template.

They may be invited to participate on the change management team. In this role they will serve as a spokesperson for their area and can help design change management strategies for their group.

in the new work relationship, authority is shared. This means being mutually responsible for the same effects, with or without explicit shared decision making.

Managing persistent resistance