Sublime

The desk clerk, whose name-plate identified him as G. O. Horner, was a thin, elderly man with protuberant eyes that gave him an expression of intense interest and curiosity. The expression was false. After thirty years in the business, people meant no more to him than individual bees do to a beekeeper. Their differences were lost in a welter of sta

The standard of performance is set by the poorest performer, not the best. People look to the leader for clues and a model of great performance. The leader sets the standard for performance by what he/she will and won't accept.