Sublime

Striving for wholeness: New colleagues are also trained in the assumptions, ground rules, and values that allow people to show up more authentically. The initial Buurtzorg training also includes techniques for conflict resolution and Nonviolent Communication.

Resources for Human Development (RHD), a Philadelphia-based nonprofit, provides a beautiful example of an organization that has strived, for more than 40 years, to create and maintain safe and open workplaces that invite people into wholeness.

But here it is: generally speaking, we respond to others’ way of being toward us rather than to their behavior.

In any conflict, he didn’t choose sides or even care primarily what their stories were. Recognizing that all stories lead to conflict, either overtly or covertly, he focused on connections as a psychological bridge.

Start with mindset. Apply the outward-mindset pattern, SAM: see others, adjust efforts, and measure impact (chapters 9, 10, and 12). • Don’t wait for others to change. The most important move is to turn your mindset regardless of whether others change theirs (chapter 11). • Mobilize yourself and your team or organization to achieve a collective goa