Sublime

An inspiration engine for ideas

AllPeopleCollectionsArticlesAudioBooksFilesHighlightsImagesLinksNotesTextTweetsVideosSocial

Becoming a trusted advisor at the pinnacle level requires an integration of content expertise with organizational and interpersonal skills. Trust doesn’t just “happen” with the passage of time. Typically it requires a form of personal courage—the will and the skills to raise difficult issues, to communicate empathy and understanding, and the abilit

Charles H. Green • The Trusted Advisor: 20th Anniversary Edition

My impressions and perceptions are created by small actions that are meaningful for their symbolism, for what they reveal. How you behave during the interview (or proposal process) will be taken as a proxy for how you will deal with me after I retain you. Unlike the process of qualification, which is predominantly rational, logical, and based on fa

David H. Maister • Managing The Professional Service Firm

. Neuroscience experiments by my lab show that when people intentionally build social ties at work, their performance improves. A Google study similarly found that managers who “express interest in and concern for team members’ success and personal well-being” outperform others in the quality and quantity of their work.

Paul J. Zak • The Neuroscience of Trust

does the size of your

Robin Dunbar • Friends: Understanding the Power of our Most Important Relationships

am also an expert in the psychology of bias.

Dolly Chugh • The Person You Mean to Be: How Good People Fight Bias

He knew his place, but he became a big part of the culture there, because he made sure things were fair and honest. He was a man of his word and expected the same of others.

James Andrew Miller • Powerhouse: The Untold Story of Hollywood's Creative Artists Agency

I followed up with another open ended question that would, hopefully, give me even more content to work with.

Robin K. Dreeke • It's Not All About "Me": The Top Ten Techniques for Building Quick Rapport with Anyone

Ireland. She is moved by his conviction that a central piece of the practice of leadership is “helping people to see the contradictions in such a way that they can discover what is in everybody’s best interest”—what Heifetz describes as “recognizing the gap that signals adaptive work.”

Sharon Daloz Parks • Leadership Can Be Taught: A Bold Approach for a Complex World

Greeting someone by name is one of the most basic and influential social awareness strategies you can adopt.