Sublime

Chief Customer Officer, which gave insight into how customer-facing functions operated. This included areas such as support, training, renewals, and customer success.

Wayne McCulloch • The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company

Pre-TSD.

Rob Hopkins • From What Is to What If: Unleashing the Power of Imagination to Create the Future We Want

Pre-TSD.

Rob Hopkins • From What Is to What If: Unleashing the Power of Imagination to Create the Future We Want

Treat people like people. Every player on our team wore a number; no player on our team was “just a number.” Treat each member of your organization as a unique person. I was never pals with players, but I never viewed any of them as an anonymous member of an organizational herd.