Sublime

Average Is Over: Powering America Beyond the Age of the Great Stagnation

Tyler Cowen

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Becoming Trader Joe: How I Did Business My Way and Still Beat the Big Guys

Joe Coulombe

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Cover of Becoming Trader Joe: How I Did Business My Way and Still Beat the Big Guys

In China: The 100-Year Storm on the Horizon and How the Five Big Forces Are Playing Out

Ray Dalio linkedin.com

Excerpts from the annual letter

Zack Kanter stedi.com

The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win

Gene Kim, Kevin Behr, George Spafford

amazon.com

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Returnity is solving for the increased focus on circular shipping models, consumer attention to sustainability, and brands sensitivity to a differentiated customer experience. We will displace the use of over 1 million cardboard boxes and poly mailer bags in 2019 — and 10 million+ in 2020.

Mike Newman • Big Ideas: “How we can eliminate single use packaging” with Mike Newman, CEO of Returnity…

The Goal: A Process of Ongoing Improvement

Jeff Cox

amazon.com

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Flexport now assigns an account executive (responsible for revenue) and an account managers (responsible for NPS) to each customer

Erik Torenberg • Ben Braverman (Chief Customer/Revenue Officer at Flexport)

Don Stalter and Ryan Darnell on the Future of Innovation and ISAs

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