Sublime

There are always special cases that in principle ought to be handled but do not fit into the regulations. Under the bosses, these would be handled by asking him for help and by his making a phone call. That is no longer an option. Nor is there anyone to manage the complexity of the system. The system is honest but inflexible and difficult to naviga

Some takeaways: Work in small teams, create fast feedback cycles, reduce requirements-in-process, improve security hygiene, deliver small pieces of work frequently.

More generally, especially when compared to the private sector, governments are not well suited to disruption.

In many large organizations, the challenge is often diagnosed as internal. That is, the organization’s competitive problems may be much lighter than the obstacles imposed by its own outdated routines, bureaucracy, pools of entrenched interests, lack of cooperation across units, and plain-old bad management. Thus, the guiding policy lies in the real

In the neoliberal workplace, where understaffing makes speedups the order of the day, and where precarity generates high levels of insecurity and anxiety, AL is more conducive to tensions and conflicts than to the discovery of commonalities.