Sublime

Soon, non-operating people like computer programmers would be trained as conductors. Managers would learn how to drive trains. This would not only give the company flexibility, but office workers would learn what it was like on the front lines of actually operating a railroad.

Offhand, one might suppose that large organizations with their many divisions of labor would be much more prolific at adding new work to old than would small organizations. But this is not so. In a large organization, nearly all the divisions of labor, no matter how many there are, must necessarily be sterile in this respect. The various goods and

Among Kelly Johnson’s strengths was a sure grasp of what mattered to his people and what didn’t. Most of them were engineers and tinkerers who hated paperwork, which he cut to an absolute minimum.