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Thomas Klaffke • Aliveness: Reframing Productivity
Customer retention Customer profitability Customer satisfaction Core Learning and Growth Measures Employee satisfaction Employee retention Employee productivity
David P. Norton • The Balanced Scorecard
Mochary Method Curriculum
Mochary Method Curriculum ⭐Interested in coaching or software to help implement the Mochary Method at your company? Please fill out our interest form here. After reading a sub-doc, please write on this main doc your answers to the following questions: Does it resonate, yes or no? What questi...
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The Germans (of course) have a word for it: herzensbildung, training one’s heart to see the full humanity in another.
David Brooks • How to Know a Person: The Art of Seeing Others Deeply and Being Deeply Seen
Instructor observation:
James D. Kirkpatrick • Kirkpatrick's Four Levels of Training Evaluation
Dean Becker, the CEO of Adaptiv Learning Systems, has been researching and developing
Paul Jarvis • Company Of One: Why Staying Small Is the Next Big Thing for Business
Csíkszentmihályi developed the idea of “psychological capital,” or what he terms “paratelics.” When Ed Diener, a professor of psychology at the University of Illinois, measured the world according to Csíkszentmihályi’s paratelic factors, he discovered something so “shocking,” he says, it must be true. These paratelic factors—“I can count on others,
... See moreChris Hedges • Empire of Illusion: The End of Literacy and the Triumph of Spectacle
K. Anders Ericsson. He was a psychology professor at Florida State University and the author of an article titled “Exceptional Memorizers: Made, Not Born.”