Sublime

the organization’s animating spirit.

Most companies spend a lot of time and effort engineering (and reengineering) their management and business processes. But they often do so without much attention to the decisions involved in each one.

In our experience, many companies can solve their organizational problems through clearer roles, better processes, and so forth—in

But executives must make strategic decisions continuously, whenever market or competitive conditions warrant.

A key metric of good management, in fact, is whether such clear and consistent values have permeated the organization. 6

The primary job of senior management is to create value over the long term.

The soft elements are different. They relate directly to the human beings who populate the organization.

Consider using a participative style, which generally works best.