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Geisha of Gion: The True Story of Japan's Foremost Geisha (Memoir of Mineko Iwasaki)
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“In order to appreciate the work, one’s heart must be pure and receptive and then this ancient calligraphy will speak to you.”
Sato,Shozo • Shodo: The Quiet Art of Japanese Zen Calligraphy, Learn the Wisdom of Zen Through Traditional Brush Painting
The end product of the team’s labors is often a workbook, containing both good ideas and a methodology for client service teams to plan their individual client
David H. Maister • Managing The Professional Service Firm
The great American-born woodworker George Nakashima has built his work around the principle that each piece of wood has a perfect use, and it is up to the woodworker to find that use and to allow the tree to live on through his craft. His work revolves around the natural beauty of the wood, and working it in such a way as to give full play to the c
... See moreAndrew Juniper • Wabi Sabi: The Japanese Art of Impermanence
Kengo Kuma: My Life as an Architect in Tokyo
The Japanese distinguish between atarimae hinshitsu and miryokuteki hinshitsu. The former describes what the customer expects a product or service to do.
Dr. David Lewis • The Brain Sell: How the new mind sciences and the persuasion industry are reading our thoughts, influencing our emotions, and stimulating us to shop
We begin the Hansei ritual by devoting a block of time to a “Hansei-kai” or “reflection meeting.”
Anthony Raymond • Ikigai & Kaizen: The Japanese Strategy to Achieve Personal Happiness and Professional Success (How to set goals, stop procrastinating, be more productive, build good habits, focus, & thrive)
David and Reiko offer surprising insights into how to put the needs of people ahead of all else, so that your customers become passionate fans of all you do.”