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The instructional role of employees is most dramatically illustrated in what Wynveen calls a Kaizen event. Kaizen is a Japanese term for improvement. It has been central to Toyota Motor Company’s success and has been adopted by many other companies to help create a culture of continuous improvement.
Mark A. McDaniel • Make It Stick: The Science of Successful Learning
“Kaizen,” — often translated as “continuous improvement.”
Anthony Raymond • Ikigai & Kaizen: The Japanese Strategy to Achieve Personal Happiness and Professional Success (How to set goals, stop procrastinating, be more productive, build good habits, focus, & thrive)
procedures and mechanisms to assure the quality of the work they produce: review committees, senior-partner oversight, documentation of working papers. However, relatively few have given much attention to improving the quality of service.
David H. Maister • Managing The Professional Service Firm
Kenzo Sasaoka, our manager in Japan, and he said that I had shown him the way—that gains in quality come from meticulous attention to detail and every step in the manufacturing process must be done as carefully as possible, not as quickly as possible. This sounds simple, but it is achieved only if everyone in the organization is dedicated to qualit
... See moreDavid Packard • The HP Way: How Bill Hewlett and I Built Our Company (Collins Business Essentials)
Get the process right and you’ll naturally get the right results. Put another way: don’t optimize the components of a process—optimize the process itself.
John Willis • Deming's Journey to Profound Knowledge: How Deming Helped Win a War, Altered the Face of Industry, and Holds the Key to Our Future
First, make the various systems consciously visible. Second, one at a time, bring them to the foreground for examination. Third, adjust them. Fourth, document them. Fifth, maintain them.
Sam Carpenter • Work the System: The Simple Mechanics of Making More and Working Less
With Kaizen (“continuous improvement”), we mastered the art of goal setting via a commitment to daily incremental progress.