Sublime

A more intelligent approach is to stop being reactive and start to become proactive. They should stop, step back, and ask customers what they want to achieve. In other words, what are the problems to which they are seeking solutions?

A victim act is a form of passive aggression. It seeks to achieve gratification not by honest work or a contribution made out of one's experience or insight or love, but by the manipulation of others through silent (and not-so-silent) threat. The victim compels others to come to his rescue or to behave as he wishes by holding them hostage to the pr

someone offers a less-than-brilliant idea in a meeting, don’t criticize it. Say nothing. When someone challenges one of your decisions, don’t argue with them or make excuses. Quietly consider it and say nothing. When someone makes a helpful suggestion, don’t remind them that you already knew that. Thank them and say nothing. This is not a semantic

In real life, when you’re talking to your family, friends, or colleagues, your ears should perk up whenever you hear the words “I want,” “I wish,” or “I don’t know.”

and to understand them psychologically without “psychologizing” them.

Because I knew Wilt as well as I did, I was always seeking to take advantage of his good nature. I did whatever I could to make sure I would never get him angry or fired up. My battle plan with him was always to keep him feeling as comfortable as possible with his own game. If he ever felt pressured or shown up, he would take notice and try that mu

L’une des notions les plus importantes que j’ai retenues de Lake Arrowhead, c’est l’attention particulière portée à l’ici et maintenant, et j’ai commencé à la mettre en pratique dans mon propre travail. Mais, ai-je appris aussi, il ne suffit pas de dire aux membres d’un groupe de se concentrer sur l’ici et maintenant : il faut aussi leur en donner