Sublime
An inspiration engine for ideas
“When I feel threatened, I pause, take a breath, and ask, ‘What do I really want?’”
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
Jason has not only acknowledged Jill’s story as an important part of the conversation, but also included his own as part of the process of understanding the problem.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
Keeping communication open and understanding the feelings and perspectives involved sends an important message that even when we disagree, we care about each other.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
one basic error: we make an attribution about another person’s intentions based on the impact of their actions on us.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
crucially important to identify the mode – transactional or consultative – that is applicable in any particular circumstance.
Helen Blake • Creating and Delivering Your Value Proposition: Managing Customer Experience for Profit
“What am I pretending not to notice about my role in the problem?”
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
- Being Unapproachable
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
The only reliable path to resolving problems is to find the shortest path to effective conversation.