Sublime

Watch for clever stories. Victim, Villain, and Helpless Stories sit at the top of the list.

We’re making this up as we go along because few of us have seen real-life models of effective communication skills.

Path to Action

First, opinions vary.

You’re in a dèjá vu dialogue.

Stories Create Feelings

create a culture of intellectual and emotional honesty,

Second, stakes are high.

be sure you’re talking about the right things (Chapter 3, “Choose your Topic”), how to get your motives right (Chapter 4, “Start with Heart”), and how to understand and manage your own emotions when they’re getting in the way of dialogue (Chapter 5, “Master My Stories”).