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Although every case is a little different, generally I believe that on cohesive teams, accountability is best handled with the entire team.

Patrick M. Lencioni • The Advantage: Why Organizational Health Trumps Everything Else In Business (J-B Lencioni Series)

Who will be most impacted by the change

Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community

The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results

Cover of The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results

Never Split the Difference: Negotiating As If Your Life Depended On It

Chris Voss • 18 highlights

Cover of Never Split the Difference: Negotiating As If Your Life Depended On It

Developing The Leader Within You 2.0

Shane Smith • 1 card

The Complete 101 Collection: What Every Leader Needs to Know

John C. Maxwell

Cover of The Complete 101 Collection: What Every Leader Needs to Know

coaching tool to support individuals

Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community

Crucial Conversations Tools for Talking When Stakes Are High

Cover of Crucial Conversations Tools for Talking When Stakes Are High

Competing Against Luck: The Story of Innovation and Customer Choice

Clayton M. Christensen, Taddy Hall, Karen Dillon, David S. Duncan

Cover of Competing Against Luck: The Story of Innovation and Customer Choice