Sublime
An inspiration engine for ideas
Using a combination of surveys and past behavior can help you estimate: Likelihood to recommend to friends Likelihood to repurchase
Jeff Sauro • Customer Analytics For Dummies
Lenny Rachitsky • What is good retention
Categorize open-ended comments or actions observed in field studies with other similar comments and actions to identify patterns. In particular, look for patterns around: What they expect to accomplish with your product How they go about achieving their goals What their technical background or product proficiency is
Jeff Sauro • Customer Analytics For Dummies
Sari Azout – Medium
sariazout.medium.com
Errors provide excellent diagnostic information on why users are failing tasks and, where possible, are mapped to UI problems. Errors can also be analyzed as binary measures: the user either encountered an error (1 = yes) or did not (0 = no).
Jeff Sauro • Quantifying the User Experience: Practical Statistics for User Research
Duco+TnS+MRR-+FINAL
A comprehensive report highlighting the importance of investment in the trust and safety industry, emphasizing its growth potential, corporate benefits, and role in fostering safer online environments amidst emerging technologies.
Link