Sublime
An inspiration engine for ideas
This means that a smaller brand has a lower chance than a bigger brand of being linked to a modified attribute, even among its own buyers.
Jenni Romaniuk • Better Brand Health eBook
Personal Knowledge Management
Nathan Storey • 1 card
Mario Gabriele • Harvard, a Media Company | The Generalist
a strong brand , a cool design , user-friendliness, and system integration. That combination resulted in much higher customer-perceived value , higher prices, higher volume , and astronomical profits.
Hermann Simon • Confessions of the Pricing Man: How Price Affects Everything
new clients are worth more to the firm than the value of the initial engagement, because they offer the potential for additional future revenues.
David H. Maister • Managing The Professional Service Firm
Depuis quelques années, pour schématiser, la protection sociale est donc influencée par deux mouvements. Le premier, juridique, favorise unilatéralement l’accroissement de la part marchande de cette protection sociale (prestations et services), sans faire de vraie place à une part d’économie dite « sociale et solidaire » [Barbier, 2017b]. Ceci est
... See moreJean-Claude Barbier, Michaël Zemmour, • Le système français de protection sociale (French Edition)
professional service firm is the ultimate embodiment of that familiar phrase “our assets are our people.” What a professional service firm sells to its clients is frequently less the services of the firm per se than the services of specific individuals (or teams of individuals).
David H. Maister • Managing The Professional Service Firm
Rather than relying on individual talents, the firm would need to create more of an institutional reputation, based not only on the “raw” talent of key individuals but on the ability of the firm to bring to bear its collective knowledge derived from past engagements.
David H. Maister • Managing The Professional Service Firm
The key, then, is to simply measure your annual repurchase rate. Identify every customer who purchased in 2014, and simply measure the percentage of customers who purchase again during 2015.