Sublime

It was not something Jordan articulated. As he often explained, he wasn’t much of a rah-rah type. More, he played all out, and insisted on the same from his teammates, as Pinckney had described on the Pan Am team. Often he could motivate them with a mere frown.

“Barry, here’s the thing. I’m not just buying a can of soup for twenty-nine cents and selling it for forty-nine cents,” I explained. “I have ten different services that are growing all the time. Think of us like the local sewer system.” Well, that got his attention. “We’re a utility. Nothing can get rid of us—nothing. Two of the biggest businesses

Livingston: What's the most important part of your culture? Newmark: The culture of trust. The moral compass. Livingston: And you make sure, when you hire someone, that they have one? Newmark: The other people on my team do, yes. Since I've had such bad luck in interviewing—that's because I'm not suited to it—I have no role in the hiring whatsoever

The Valley’s venture investors were typically Boston merchant princes, men such as Israel Thorndike, S. A. Eliot, Samuel Cabot, Francis Stanton, and Harrison Gray Otis. Edmund Dwight, a Morgan cousin on his mother’s side, wasn’t in the same financial stratum as a Cabot, but gained access through his work at the law firm of Fisher Ames, the old Mass

César Ritz, founder of The Ritz-Carlton Hotel Company, once said, “People like to be served, but invisibly.” Two areas where invisible but important service takes place at Zappos are the load speed of pages on the Zappos website and the urgency with which Customer Loyalty Team (CLT) members answer calls.

Moments after sitting down, Lee pulled a piece of paper out of his pocket and put it down on the table next to him. Dimon looked at Lee and said, “What’s that?” Lee replied, “It’s the list of things I needed to do today. I wanted to make sure I covered all the topics I wanted to talk to you about.” Dimon looked incredulous. “Let me see that,” he sa