Sublime

To deliver high-quality results, we first have to understand who these people are, and what kind of value they are looking for

What can we do, as an organisation or a delivery team, to support the required impacts? These are the deliverables, software features and organisational activities.

Treat deliverables as options, don't take it for granted that everything listed here will actually be delivered.

By mapping out different actors, we can prioritise work better – for example focusing on satisfying the most important actors first.

mind-map grown during a discussion facilitated by answering the following four questions: Why? Who? How? What?

List only the impacts that really help move you in the right direction towards the central goal.

Primary actors, whose goals are fulfilled, for example players of a gaming system