Sublime

Donald Schon eloquently argued that people cannot simply be told what they need to know in the complexity of practice. They must learn to see for themselves.

‘There isn’t much to choose between surgeons in manual dexterity. What distinguishes the great surgeon is that he knows more than other surgeons’

There is no alternative to learning through experimentation. Benchmarking and studying “best practices” will not suffice—because the prototyping process does not involve just incremental changes in established ways of doing things, but radical new ideas and practices that together create a new way of managing.

Be creative.