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Difficult Conversations: How to Discuss What Matters Most
Douglas Stone, Bruce Patton, Sheila Heen,
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We are also grateful to Chris Argyris and to the partners of Action Design: Diana McLain Smith, Bob Putnam, and Phil McArthur. Their insights into the dilemmas of organizational life and interpersonal structures have proven invaluable to our understanding of conversations – how they go awry and how to put them back on course. A great many concepts
... See moreSheila Heen • Difficult Conversations: How to Discuss What Matters Most

Scaling People: Tactics for Management and Company Building
Claire Hughes Johnson • 1 highlight
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