Sublime

For example, consider the corporate financial objectives of aggressive revenue growth while maintaining overall margins.

Customer retention Customer profitability Customer satisfaction Core Learning and Growth Measures Employee satisfaction Employee retention Employee productivity

The internal objectives led naturally to a final set of factors, on improving employee effectiveness, to implement the revenue growth strategy.

Core Financial Measures Return-on-investment/economic value-added Profitability Revenue growth/mix Cost reduction productivity Core Customer Measures Market share Customer acquisition

“What gets measured gets managed.” –Peter Drucker Considered “the founder of modern management,” author of The Effective

For the latter, a program of mandatory questionnaires is necessary.

the

rigorous quarterly reviews