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The Business of Expertise: How Entrepreneurial Experts Convert Insight to Impact + Wealth
David C. Baker • 34 highlights
amazon.com
The best manager is often neither the most outstanding professional, the best business getter, nor even the best “financial brain.”
David H. Maister • Managing The Professional Service Firm
focusing the collective efforts of the firm’s principals around carefully chosen areas of experience would…
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David H. Maister • Managing The Professional Service Firm
His life’s work is devoted to helping experts build better businesses.
David C. Baker • The Business of Expertise: How Entrepreneurial Experts Convert Insight to Impact + Wealth
Drop unprofitable clients
David H. Maister • Managing the Professional Service Firm
At McKinsey, in the words of one partner, “Everyone realizes that the (client) relationship is paramount, not the specific project we happen to be working on at the moment.”
David H. Maister • Managing The Professional Service Firm
procedures and mechanisms to assure the quality of the work they produce: review committees, senior-partner oversight, documentation of working papers. However, relatively few have given much attention to improving the quality of service.