Sublime

Failing to prioritize stupidity over malice causes things like paranoia. Always assuming malice puts you at the center of everyone else’s world. This is an incredibly self-centered approach to life. In reality, for every act of malice, there is almost certainly far more ignorance, stupidity, and laziness.

He had another delusion of the political novice: he was going to apply “sound business principles” to government and thereby give it a fine new gloss. So he attempted to become Conservative leader, but as he was a newcomer he had no chance of doing so. It seemed to me that everything about Boy was wrong for politics: he was very rich and could not

Zooming in too quickly on a super-specific problem before you understand the rest of the customers life can irreparably confuse your learnings.

most said that their biggest mistakes were firing too slowly, in hopes that the person would improve or that they could teach the person to be what was needed.

Given a capable and intelligent person or group of people, errors rarely originate in the execution of a plan, though the plan itself may fail. Instead, errors occur in the principles underlying the development of the plan. Therefore, it's important to base a plan or a framework on the correct principles.

“Don’t hire a dog, then bark yourself.”—David Ogilvy