Sublime

In this memo, Brian Armstrong shares his views and strategies on the "Art of Product Management."

Watching Paul work with the salespeople back in the office was an entirely different matter. Over the years, almost the entire salesforce had turned over, and the average tenure of a rep was now about 12 months. This made Paul somewhat cynical and arrogant when dealing with his sales counterparts. He said, “These new reps are just like the hamsters

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FDEs tend to write code that gets the job done fast, which usually means – politely – technical debt and hacky workarounds. PD engineers write software that scales cleanly, works for multiple use cases, and doesn’t break. One of the key ‘secrets’ of the company is that generating deep, sustaining enterprise value requires both. BD engineers tend to... See more

His goal is to have a happy/healthy/productive team that is delighting its customers.