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These acts of re-labelling are often inspired by the work of sociologist Arlie Hochschild. Hochschild’s 1983 The Managed Heart described how certain jobs involve the management of a worker’s own internal emotional states.

Amelia Horgan • Lost in Work: Escaping Capitalism (Outspoken by Pluto)

Millions of people — and white people in particular — would rather endure physical isolation, generalized loneliness, caregiving exhaustion, and financial precarity than relinquish some of their societal power. That’s a far less optimistic foundational myth than individualism. But it’s a far more honest one.

The Dark Heart of Individualism

emotional labor.* This labor requires one to induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others—in this case, the sense of being cared for in a convivial and safe place. This kind of labor calls for a coordination of mind and feeling, and it sometimes draws on a source of self tha

Arlie Russell Hochschild • The Managed Heart: Commercialization of Human Feeling

I want to drill down on one aspect of the intro, too, because I think it’s essential: how has care “curdled,” for lack of a better word, in our minds? And what have been the implications of that degradation?

Definitely curdled. When I say the word “care” I think it often brings to mind the smell of diapers or that unpleasant combo of urine and disi... See more

Anne Helen Petersen • "I Went Into Motherhood Determined Not to Lose Myself in It."

The Managed Heart: Commercialization of Human Feeling

Arlie Russell Hochschild

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Cover of The Managed Heart: Commercialization of Human Feeling

the loss of these small groups, in favor of nation-level organization of atomized individuals, has had serious consequences for human welfare and human agency. We are missing a layer of organization essential for our happiness.

Sarah Perry • Gardens Need Walls: On Boundaries, Ritual, and Beauty

Certain social conditions have increased the cost of feeling management. One is an overall unpredictability about our social world. Ordinary people nowadays move through many social worlds and get the gist of dozens of social roles.

Arlie Russell Hochschild • The Managed Heart: Commercialization of Human Feeling

When I speak of the transmutation of an emotional system, I mean to point out a link between a private act, such as attempting to enjoy a party, and a public act, such as summoning up good feeling for a customer. I mean to expose the relation between the private act of trying to dampen liking for a person—which overcommitted lovers sometimes attemp

Arlie Russell Hochschild • The Managed Heart: Commercialization of Human Feeling

According to Putnam, the more we prioritize our private bubbles over public life, the more we disconnect from our local surroundings. This has weakened American democracy. Fewer people are engaged in politics, and those who do are often at the political poles. With less social capital, our neighborhoods are connected by fewer informal, reciprocal t... See more