WeChat follows the “Grand Design” approach to innovation vs. “Design Thinking” Popularized by the design firm IDEO in the 1990s, design-thinking is defined as a non-linear process which seeks to iteratively understand users, challenge assumptions, and create innovative solutions to prototype and test. In other words, it is an incredibly user-focuse... See more

Despite all the advertising revenue potential with an app that has over one billion daily active users, WeChat limits ads in its social feed to just 2 per day. In contrast, westerners tend to see 10,000 ads/day.

Despite hundreds of features, the navigation bar at the bottom of the WeChat screen is four icons: Chat, Contacts, Discover, Me. Zhang: “I told the team to establish a rule that WeChat shall always have a four-icon bar, and never add anything to it.”

I often think if WeChat can’t give our users even a little bit of hope, then we can’t judge whether what we’re doing is right or wrong. So, this is also how we measure ourselves. When a platform only focuses on pursuing its own benefits, it’s short sighted, it won’t last. When a platform can benefit the people, then it’ll take on a life of its own.

I believe this is necessary, because a good product requires a certain degree of ‘dictatorship’, otherwise it will embody all sorts of different, conflicting opinions and its personality will become fragmented.”

Allen asks developers and PMs to put themselves in the shoes of their least sophisticated users – people who might be technologically illiterate, or trying WeChat for the first time.

Allen has proclaimed many times that WeChat’s style is to improve product and not get better at operations/growth.

“Everyone only has 24 hours in a day. The mission of developers shouldn’t be to make users spend all their time on their phones aside from when they eat and sleep. We are more concerned with when our users communicate, post a picture, read an article, make a payment, or find a Mini Program, that they can do it as quickly and efficiently as possible... See more

Though he has a Godfather-like status in China’s tech community, he rarely appears in public or gives interviews. Instead, he prefers to have “the product speak for itself.”