Take NPS. A management consultant at Bain invented NPS as a quantifiable metric to measure human loyalty to a product. A natural inclination reduced to an acronym in service to efficiency.
These large companies do not have vibes - Google improves lives, but the efficiency of search has made us forget the ancient joy of wandering through a library. not knowing what hidden knowledge we would discover hidden deep within the stats. AWS can be thought of as the most efficient way to start a website, but there is a templatized copy/paste t... See more
Algos have agendas, humans have vibes. Algos should serve your vibes, not dictate them. Ask yourselves: is the algorithm I'm engaging with in service of my own personal agency?
gathering in person is a profoundly inefficient affair but it is a profoundly human affair. we won't be able to measure what it means to be here. we traded off the efficiency of our screens for humanity. we came for a vibe.
Slack enables companies to scale faster, yet who feels most alive on slack? These things don't make me feel human. these things don't make me feel human. algorithms make the world more efficient but they don't make people feel alive.