The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

Will Guidara • 2 highlights

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Pre-Suasion: A Revolutionary Way to Influence and Persuade

Robert Cialdini

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Traction: Get a Grip on Your Business

Gino Wickman • 1 highlight

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Measure What Matters: OKRs: The Simple Idea that Drives 10x Growth

John Doerr

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