The Utopia of Rules: On Technology, Stupidity, and the Secret Joys of Bureaucracy

the new credo was that everyone should look at the world through the eyes of an investor—that’s why, in the eighties, newspapers began firing their labor reporters, but ordinary TV news reports came to be accompanied by crawls at the bottom of the screen displaying the latest stock quotes.

if the ultimate aim of neoliberal capitalism is to create a world where no one believes any other economic system could really work, then it needs to suppress not just any idea of an inevitable redemptive future, but really any radically different technological future at all.

Bureaucratic capitalism, when it appeared in the United States, similarly justified itself on consumerist grounds: one could justify demanding that workers abandon any control over the conditions under which they worked if one could thus guarantee them a wider and cheaper range of products for them to use at home.

Call it the grammar-book effect. People do not invent languages by writing grammars, they write grammars—at least, the first grammars to be written for any given language—by observing the tacit, largely unconscious, rules that people seem to be applying when they speak. Yet once a book exists, and especially once it is employed in schoolrooms, peop

The first is the process of imaginative identification as a form of knowledge, the fact that within relations of domination, it is generally the subordinates who are effectively relegated the work of understanding how the social relations in question really work.

As whole societies have come to represent themselves as giant credentialized meritocracies, rather than systems of arbitrary extraction, everyone duly scurries about trying to curry favor by pretending they actually believe this is to be true.

What this suggests is that people, everywhere, are prone to two completely contradictory tendencies: on the one hand, a tendency to be playfully creative just for the sake of it; on the other, a tendency to agree with anyone who tells them that they really shouldn’t act that way. This latter is what makes the game-ification of institutional life po

It is especially odd since the public does apparently have to go to work: this is why, as leftist critics often complain, the media will always talk about how, say, a transport strike is likely to inconvenience the public, in their capacity of commuters, but it will never occur to them that those striking are themselves part of the public—or that i

Computers have opened up certain spaces of freedom, as we’re constantly reminded, but instead of leading to the workless utopia Abbie Hoffman or Guy Debord imagined, they have been employed in such a way as to produce the opposite effect.