The Utopia of Rules: On Technology, Stupidity, and the Secret Joys of Bureaucracy

process of accreditation, usually entailing many years of higher education. Persons in authority have had to jump through hoops of fire to achieve their lofty posts—and feel disinclined to pay attention to anyone who has not done the same. Lasting authority, however, resides in institutions rather than in the persons who act and speak on their beha

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“Professionals today would never self-identify as bureaucrats. Product managers at Google might have sleeve tattoos or purple hair. They might describe themselves as ‘creators’ or ‘creatives.’ They might characterize their hobbies as entrepreneurial ‘side hustles.’ But their actual day-in, day-out work involves the coordination of various teams and... See more