
The Power of Moments: Why Certain Experiences Have Extraordinary Impact

Mark Twain said, “Courage is resistance to fear, mastery of fear—not absence of fear.”
Chip Heath • The Power of Moments: Why Certain Experiences Have Extraordinary Impact
Barbara Fredrickson, one of the researchers who pioneered the “peak-end principle,” argued that the reason we over-weight peaks in memory is that they serve as a kind of psychic price tag. They tell us, in essence, this is what it could cost you to endure that experience again.
Chip Heath • The Power of Moments: Why Certain Experiences Have Extraordinary Impact
(It’s called “36 Questions.”)
Chip Heath • The Power of Moments: Why Certain Experiences Have Extraordinary Impact
Researchers have found that if you conduct a gratitude visit, you feel a rush of happiness afterward—in fact, it’s one of the most pronounced spikes that have been found in any positive psychology intervention. Glassman experienced it: “It was such an amazing feeling,” he said. “I felt almost untouchable.” Better yet, researchers say, this feeling
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These are important questions but impossible to answer in one’s head. Better to take a risk, try something, and distill the answer from experience rather than from navel-gazing. Action leads to insight more often than insight leads to action.5
Chip Heath • The Power of Moments: Why Certain Experiences Have Extraordinary Impact
What typically happens to a professor is this: You’re assigned to teach a course, often with very little notice before the semester. Let’s say it’s “Intro to Chemistry I.” You flip through a textbook and experience a shock: How in the world can I get through all this material in one semester? It’s overwhelming. There are too many variables to consi
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Our relationships are stronger when we perceive that our partners are responsive to us.
Chip Heath • The Power of Moments: Why Certain Experiences Have Extraordinary Impact
- Do I know what is expected of me at work? 2. Do I have the materials and equipment I need to do my work right? 3. Do I have the opportunity to do what I do best every day? 4. In the last seven days, have I received recognition or praise for good work? (Validation.) 5. Does my supervisor, or someone at work, seem to care about me as a person? (Carin
Chip Heath • The Power of Moments: Why Certain Experiences Have Extraordinary Impact
In organizations, mentorship can take a stronger form. High standards + assurance is a powerful formula, but ultimately it’s just a statement of expectations. What great mentors do is add two more elements: direction and support. I have high expectations for you and I know you can meet them. So try this new