The Outward Mindset: How to Change Lives and Transform Organizations
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The Outward Mindset: How to Change Lives and Transform Organizations
You are situated beneath a manager. What is your manager trying to achieve? The result your manager is trying to achieve is a collective result for you. Why? Because delivering your portion of your manager’s result will require you to work collectively with others—with your customers, peers, and direct reports—to deliver the impact that your manage
... See moreThe Arbinger Institute • The Outward Mindset: How to Change Lives and Transform Organizations
That mistake is the widely accepted conception of the self as an inherently separate and isolated entity independent from others.
The Arbinger Institute • The Outward Mindset: How to Change Lives and Transform Organizations
Even though people or organizations operating with this style of inwardness feel as if they are doing things for others and not for themselves, they aren’t paying attention to the needs, objectives, and challenges of those they are supposedly doing things for.
The Arbinger Institute • The Outward Mindset: How to Change Lives and Transform Organizations
As Captain Newson recommends, her focus is outward on something much larger than herself—on her essential contribution to the overall goals of the organization. And thinking of her role in this way requires her to focus on doing her work in a way that helps others to do theirs.
The Arbinger Institute • The Outward Mindset: How to Change Lives and Transform Organizations
Think about the times in your life when you have felt most alive and engaged. Who and what were you focused on in those moments—on yourself or on something bigger that included others?
The Arbinger Institute • The Outward Mindset: How to Change Lives and Transform Organizations
Mulally pointed to ten BPR rules he had posted on the wall of the room3: • People first • Everyone is included • Compelling vision • Clear performance goals • One plan • Facts and data • Propose a plan, “find-a-way” attitude • Respect, listen, help, and appreciate each other • Emotional resilience … trust the process • Have fun … enjoy the journey
... See moreThe Arbinger Institute • The Outward Mindset: How to Change Lives and Transform Organizations
Rather, it means that when people see the needs, challenges, desires, and humanity of others, the most effective ways to adjust their efforts occur to them in the moment.
The Arbinger Institute • The Outward Mindset: How to Change Lives and Transform Organizations
Although an inward mindset in one person does not cause others to respond with an inward mindset, it does invite others to respond in kind. The challenge is how to respond with an outward mindset when those we work or live with invite the opposite.
The Arbinger Institute • The Outward Mindset: How to Change Lives and Transform Organizations
Systems and processes that are designed to manage objects rather than empower people have widespread negative consequences. Efforts to rethink those systems and processes from an outward-mindset perspective can deliver huge benefits.