
The Making of a Manager: What to Do When Everyone Looks to You

And as a reviewer, I felt I needed to choose my words carefully in front of such a big crowd, which meant I couldn’t be as casual and direct as I would have liked.
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
In my experience, it’s unlikely that the structure of a decision meeting makes it a good forum for generating ideas.
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
Can you rally the troops for a spectacular gambit? Can you brainstorm some MacGyver-esque tactics to get you out of your tricky bind? Can you roll up your sleeves and pitch in on making cold calls or selling glasses of lemonade?
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
What kinds of challenges are interesting to you and why? Can you describe a favorite project? This tells me what a candidate is passionate about. What do you consider your greatest strengths? What would your peers agree are your areas of growth? This question gets both at a candidate’s self-awareness and what his actual strengths and weaknesses mig
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“I want to learn to become a better presenter, so I’d be grateful if you kept an eye out for opportunities where I can get in front of others.
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
One example I think of is Sheryl Sandberg admitting in her book Lean In that she was so worried what her colleagues might think of her leaving work at 5:00 p.m. that she’d sneakily exit the building when no one was watching. Another
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
People feel that their side wasn’t presented well, so they don’t trust the resulting decision. Decisions take a long time to make, which delays progress. While important and hard-to-reverse decisions deserve deep consideration, be wary of spending too much time on small, easy-to-reverse decisions. Decisions keep flip-flopping back and forth, which
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When a beloved manager on my team, Robyn Morris, left after many years to pursue a different passion, I was talking with one of his successors about how much we all missed him and deeply felt his absence.
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
The power of diversity helps our team avoid biases, make better decisions, and think more creatively.