The Laws of Human Nature

Most people – maybe more than you think – are peace- and love-seeking creatures who are sometimes caught in bad situations. The most practical thing you can do, even in hard times, is to lead with curiosity, lead with respect, work hard to understand the people you might be taught to detest.

“That means seeing people with generous eyes, offering tr... See more

You like to imagine yourself in control of your fate, consciously planning the course of your life as best you can. But you are largely unaware of how deeply your emotions dominate you. They make you veer toward ideas that soothe your ego. They make you look for evidence that confirms what you already want to believe. They make you see what you wan... See more

No matter how good you get at reframing, the single most important rule about managing the interaction is this: You can’t move the conversation in a more positive direction until the other person feels heard and understood. And they won’t feel heard and understood until you’ve listened. When the other person becomes highly emotional, listen and ack... See more

We are naturally drawn to composed people because there’s an old truth that where we speak from we speak to. If you speak from a collapsed place in yourself – you speak to that place in others. If you speak from a place of posturing in you – you will hit that place in others. Neither of those places feel at ease in people and so folks will feel une... See more