Opinion | The Business of Health Care Depends on Exploiting Doctors and Nurses (Published 2019)

Data Provocation: Hospitals are broken and ripe for technological disruption. I have been following General Catalyst’s bold moves lately, including helping found several healthcare companies and most recently acquiring an entire healthcare system in the United States. My hope is that this leads to a vertically integrated re-imagination of healthca

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In both cases, providers and patients are working toward their own self-interest given the health care choices they face. Health care providers are trying to make the best living possible by structuring days to see a maximum number of patients, in light of the demands that administrative and paperwork place on their time. Patients and their familie

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Nurses at the front line of acute care also experience inadequate time to address both the patients’ medical needs, which they are trained to do, and their social needs, which they cannot avoid. A veteran pediatrics nurse (ID 21) in Boston described taxing interactions with drug-addicted mothers, who become her patients when their babies are born a

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Retaining and rewarding caregivers: Demand for home healthcare workers should grow rapidly over the next ~8 years. The Bureau of Labor Statistics estimates that between 2018-28, the number of jobs will increase 36%. Average growth across industries is 5%. That's set to exacerbate existing issues for personal care providers, namely, retention and tu... See more