For the people who’ve figured out the right incantations to type and buttons-buried-in-submenus to click, computers can automate administrivia, surface information, and make them feel “more fully participant in the future”. But getting there is an arduous journey, and many people get in a place where computers just make things harder. The experienc... See more

Anyone who’s spent a few months at a sizable tech company can tell you that a lot of software seems to exist primarily because companies have hired people to write and maintain them. In some ways, the software serves not the business, but the people who have written it, and then those who need to maintain it. This is stupid, but also very, very tru... See more