Personal happiness is important. And how can you be happy in life if you are not happy at work?

Be constant. Stay focused. It’s as though every time you touch people in business, you are running for president of their heart, and you’ve got to keep your campaign promises.

you enjoy warm, compassionate relationships with your bizmates, you will be given a larger margin of error during those times when you are less than perfect—and all of us come up short at some point. Not that you should take undue advantage of this latitude.

Even at the customer-service end of the operation, it’s not enough simply to supply the service. The service has to be amusing, interesting, compassionate. Companies that create a positive experience are rewarded with loyalty and premium pricing, while companies paying attention only to the bottom line are not.

“Mr. Stanley told me that one of the ways great merchants are differentiated from the not-so-great ones is: Don’t go just by how much the product sells. Decide if the product is right for your customers. If it isn’t, even if it’s selling well, it could be wrong for your company and hinder your ability to build a loyal brand. It’s not just about mak

You may also think you won’t be able to make enough new connections to create your own personal explosion of network circuits (that, too, is not true).

The most practical relationships are those that are forged when the motives are the purest.

The books you read today will fuel your earning power tomorrow.

So now that you know what a lovecat is, how do you become one? You follow my three steps: You increase your knowledge, you expand your network, and you share your compassion.