Intertwingled: Information Changes Everything

Often, our first tactic for making change is information. To improve diets, we tell kids about the links between donuts, soda, obesity, and diabetes. To improve efficiency, we inform staff about new procedures or values. These educational interventions draw upon the power of authoritative information to change minds and behavior. While this tactic

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One shift that can help us all is to change our minds about planning. Like search, planning is a literacy that’s not taught in school, and yet it’s a key to success in life and work. We plan events, trips, families, sites, systems, companies, and cities. We do it all the time but make the same mistakes. First, we procrastinate. We fear complexity,

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