Impact Mapping: Making a big impact with software products and projects
A business capability answers the “What?” question regarding the means by which the company will generate revenues. A substantive question with regard to a business capability is “How?” Impact Mapping, discussed in Chapter 2 in the section “Strategic Delivery on Purpose,” explains driving software deliverables starting with the question “Why?” By t
... See moreTomasz Jaskula • Strategic Monoliths and Microservices: Driving Innovation Using Purposeful Architecture (Addison-Wesley Signature Series (Vernon))
Map out the steps each actor has to take for anyone to get value from the solution. Be specific. What does each actor need to do in order for someone to get value from the solution? For example, an actor has to engage with a chatbot by asking a question or making a request, the chatbot then needs to respond, and so on.