in every meeting, conversation, or encounter, you have the opportunity to make someone feel BIG or small. choose BIG. the best way to make people like you is to make people like themselves.

Dr. Becky Kenney shares three lines you can say to anyone that opens a door for them to talk more. The beautiful first line is, "I'm so glad you're talking to me about this."

“It is the most beautiful first line to say to someone when they’re upset because what you’re deeply saying to them and how they receive it is “I am interested in the part of

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