Create a customer journey map. This is a visualized experience of the communication history with the company, taking into account thoughts, emotions, goals, motives.
By inviting its users to become designers, Nike allows creating unique and personalized products that will suit different cultural preferences and styles in other countries.
Instead of guessing how the buyer will perceive the latest product, it is necessary to research the conjuncture, consumer sentiment and thoroughly prepare for the exit.
In January 2015, Airbnb launched a social media campaign with the hashtag #OneLessStranger. More than 3,000,000 people worldwide joined the campaign in just three weeks, creating content and actively talking about the campaign.
A sales funnel is an analytical tool that allows you to understand how your potential customer decides to buy your goods or services, what motives they are guided by while making this purchase. The analysis of the sales funnel will allow you to prioritize and focus on the most valuable deals.