Google's Docs dilemma

Take the humble “document” as an example. For decades, document editing programs like word processors effectively emulated a printed sheet of paper, onto which the user typed with an emulated typewriter. Other software tools like spreadsheets did better, managing to escape complete skeuomorphism in favor of an infinite canvas. Notion is another goo... See more

Even as the personal computer and then the phone made it onto the desktop and into the hands of most every single employee regardless of job, the structure, organization, and processes of a company continued to mirror those of the 20th century.

To me, the clearest example is Dropbox. I’ve used Dropbox since the earliest days, and I love it. Nothing has ever come close to providing the speed, reliability, and cross-platform compatibility for file synching of Dropbox. Even though I technically get iCloud File Storage “for free” as part of some broader package, I still pay for Dropbox with a... See more