Gemba Kaizen

is satisfied with the product or service, the company prospers, and the workers can look forward to job security.

“Don’t accept defects, don’t make defects, and don’t pass on defects.”

Reward incremental steps. 2. Catch them doing it right. 3. Open yourself to questions. 4. Develop a culture that says let’s do it! 5. Make the process known to improve standards. 6. Conduct assessment. 7. Encourage customer involvement. 8. Implement a suggestion system. 9. Establish quality circles. 10. Build in reward systems. 11. Communicate expe

when workers follow standards and do the job right, the customer