Flight of the Buffalo: Soaring to Excellence, Learning to Let Employees Lead

Management's job was to establish the conditions under which performance served both the company's and the individual's best interests.

Choose carefully. Don't compromise. Here are some techniques I've found that work for me: 1. Preparation is vital. Review your profile before you talk to anyone. 2. Ask open-ended questions, such as: • What would you redesign about your last job, and why? • How would your references answer the following question … ? 3. Take good notes. You'll likel

I became a student of everyone and a follower of no one.

I learned that others would do much more if I expected more and accepted less.

Dealing with customers provides a bear hug on reality.

QUESTION: What do I know that just isn't so?

Again I found that the more I solved other people's problems, the more problems they'd bring to me. I had worked myself into a fulltime “solve other people's problems” job.

I learned that successful leaders ask the following thinking-strategically questions: • What do we really want to create for our customers? • What will it take to create what we want?

People need to see the personal benefit from their vision of great performance.